“Good Evening, On 12th July 2015, I got the pleasure of working with LILIAN WANYAMA. I would like to appreciate the fact that she is very hardworking. She cleaned the lounge, Simba 1C, without any mishaps and throughout ensured it was sparkling clean. I have taken my time to write to you and appreciate a job well done by your staff. Thank You.”

“On Monday night the Creative people led by Caroline did very good work despite the limited time they had and passengers in the lounge. They managed to do a spotless job. Good work team and keep up.”

“Team, The KQ Lounges now ranks as one of the top performing lounges at HUB in the whole Sky Team alliance. We are indeed very proud. I would however like to remind you to keep playing your part. The experience will only be excellent when our SERVICE is excellent. Remember our key Value “Guest First."Yesterday I found a Creative staff helping the NAS staff during a rush to clean the utensils. I was very proud. That's Teamwork. When we are in the lounge, we are a team!!! Keep it up! So let us smile, be extra helpful, be courteous, and keep up the good work.

“Dear Michael and Kenneth, Please extend our sincere appreciation for the good work you did the entire week of 5th to 11th April 2015 during the Board of Trustees meeting. I enjoyed working with you and your entire team. Hoping to continue with this good motive in the future. Keep it up."

“This is to bring to your attention the good work being done by the new team; specifically the toilets are well done - they remain very clean as late as 2200 hrs."

“I just wanted to write to express my sincere gratitude to the team of cleaners that you have at the IOM Transit Center on Langata Road. Your cleaners kept the Transit Center amazingly clean throughout this period. No water, 6 floors, hundreds of refugees, and many missions, and your staff never complained."